Return and Refund Policy

At Livomi Timepieces, customer satisfaction is very important to us. We understand that sometimes a product may not fully meet your expectations. This Return and Refund Policy outlines the terms and conditions under which returns, exchanges, and refunds are accepted.

1. Return Eligibility

  • We accept returns within 7 days from the date you receive your order.

  • To be eligible for a return, items must be:

    • Unused, unworn, and unaltered

    • In the same condition as received

    • Returned in original packaging with all tags, accessories, manuals, and documentation included

  • Items showing signs of use, damage caused by the customer, or missing original packaging may not be eligible for return.

  • Certain items, including clearance or hygiene-sensitive products, may be non-returnable.

2. Return Process

  • To initiate a return, customers must contact our customer support team within 7 days of receiving the item.

  • Please provide:

    • Order number

    • Reason for return

    • Photos or videos (required if the item is damaged or defective)

  • Once your return request is approved, we will provide detailed return instructions.

  • Customers are responsible for return shipping costs unless the item received is defective, damaged, or incorrect.

3. Exchanges

  • We accept exchanges within 10 days from the delivery date.

  • Exchanges are subject to product availability.

  • Customers may request an exchange for:

    • A different size

    • A different color

    • A product of equal value

  • If the requested replacement item is unavailable, customers may choose to receive a refund instead.

  • Exchange shipping fees may apply depending on the reason for the exchange.

4. Refunds

  • Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.

  • If approved, refunds will be issued to the original payment method used at checkout.

  • Please allow 5–10 business days for the refund to be processed and reflected in your account.

  • Refund processing times may vary depending on your bank or payment provider.

5. Late or Missing Refunds

  • If you have not received your refund after the stated processing period:

    • Please check with your bank or payment provider first.

    • If the issue persists, contact our customer support team for assistance.

6. Damaged, Defective, or Incorrect Items

  • If you receive a damaged, defective, or incorrect item, please notify us within 48 hours of delivery.

  • We may request photos or videos to verify the issue.

  • In such cases, we will arrange a replacement or refund at no additional cost to you.

7. Order Cancellations

  • Orders may only be canceled before they are processed or shipped.

  • Once an order has been shipped, it cannot be canceled and must follow the standard return process outlined above.

8. Contact Information

If you have any questions regarding this Return and Refund Policy, please contact us:

Trade Name: Livomi Timepieces
Email: contact@livomi.store
Phone: +1 (801) 879-8067
Address:
300 Gentle Breeze Drive
Minneola, FL 34715
United States