FAQ

1. Where do you ship?

We currently ship only within the United States. We do not offer international shipping at this time.

2. Do you offer free shipping?

Yes. We provide free shipping on all orders within the United States.

3. How long does order processing take?

Orders are processed within 3–4 business days before being shipped.

4. How long does shipping take?

After dispatch, delivery typically takes 5–6 business days. Delivery times are estimates and may vary due to carrier delays or external factors.

5. How can I track my order?

Once your order ships, you will receive a confirmation email with tracking information.

6. What is your return policy?

We accept returns within 7 days of receiving your order, provided the item is unused and in original condition.

7. Do you offer exchanges?

Yes. Exchanges are accepted within 10 days of delivery, subject to availability and product condition.

8. When will I receive my refund?

Refunds are processed within 5–10 business days after the returned item is received and inspected.

9. What if my item arrives damaged or defective?

Please contact us immediately at contact@livomi.store with photos of the issue. We will resolve the problem as quickly as possible.

10. How can I contact customer support?

You can reach us by:

Our support team responds within 24–48 business hours.